Q: Where do you ship?
A: We currently ship within the United States only. We do not offer international shipping at this time.
Q: How much is shipping?
A: Standard shipping is free for all eligible U.S. orders. There are no additional shipping charges added at checkout.
Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or U.S. holidays begin processing on the next business day.
Q: How long will delivery take?
A: After your order ships, delivery normally takes 3–5 business days. Remote addresses may require additional time.
Q: Which carriers do you use?
A: We use qualified carriers such as USPS, UPS, FedEx, or another reputable service. The carrier is selected at our discretion based on the destination and service availability.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All prices are listed in U.S. dollars.
Q: What is your return policy?
A: You may request a return within 30 calendar days from the date of delivery. Items must be unused, in original packaging, and in the same condition you received them. Quality issues are also covered within this window.
Q: Do I have to pay for return shipping?
A: No. Returns are free for eligible items, and we do not charge restocking fees.
Q: How do I start a return?
A: Email info@embarkvetlink.my with your order number and reason for return, or call +1 775-501-4203 during support hours. We will provide return instructions after your request is approved. Please do not send items back without contacting us first.
Q: How long does a refund take?
A: After we receive and inspect your return, we process the refund within 1–2 business days. It may then take 7–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Q: Are you affiliated with any other brand?
A: No. Embarkvetlink is an independent brand. We are not affiliated with, endorsed by, sponsored by, or connected to any other company, brand, or organization, including any entity with a similar name.
Q: How can I contact you?
A: You can reach us at info@embarkvetlink.my or +1 775-501-4203. Our support hours are Monday – Friday, 9:00 AM – 6:00 PM (PT). You can also write to us at 1130 Avenue of the Oaks 513, Sparks, NV 89431, United States.