Embarkvetlink currently ships to customers within the United States only. We do not offer international shipping at this time.
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or U.S. holidays will begin processing on the next business day. You will receive an order confirmation after checkout and a shipping confirmation once your order leaves our facility.
Delivery Time
After your order has been shipped, delivery normally takes 3–5 business days. This estimate does not include weekends or holidays. Remote or less accessible U.S. addresses may require additional time.
Shipping Cost
Standard shipping is free for all eligible orders shipped within the United States. There are no hidden shipping charges added at checkout.
Carriers
We use qualified and reputable carriers to deliver orders. Depending on the destination and service availability, your order may be shipped with USPS, UPS, FedEx, or another qualified carrier. Carrier selection is made at our discretion and may vary by order.
Tracking
When tracking is available, we will send tracking information to the email address provided at checkout. Please allow some time for the carrier to activate tracking after shipment.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible at info@embarkvetlink.my. Once an order has shipped, we may not be able to change the delivery address.
Delays, Lost, or Damaged Shipments
If your order is delayed, lost, or arrives damaged, please contact us at info@embarkvetlink.my or call +1 775-501-4203. We will review the issue and help you find a solution. Our support hours are Monday – Friday, 9:00 AM – 6:00 PM (PT).